Return Policy – Noodelight

Return Policy

Updated Feb. 11, 2020

Our return policy allows the customer to return their order(s) for a refund within 30 days from date of delivery. In the event of a return request, we will handle the return process with the customer.

All items returned must be returned in their original packing/packaging, unused, unopened, and in good condition. We will inspect all returned items and make a determination on the returnable state of the item(s), and will notify the customer of this determination.

As part of our return policy, the customer agrees to pay the return shipping of the item(s). Please note the following exceptions to our return policy:

  1. Discounted items are final and cannot be returned or exchanged;
  2. Returned items must be returned in their original packaging;
  3. Returned items must have no visible signs of damage, and must be in good condition;

Initiating a Return

To initiate a return, click here to write us with the the following information:

  1. Order number;
  2. Date of order;
  3. Item(s) being returned;
  4. Reason(s) for return;

We will provide the customer with a Return Merchandise Number (RMA), which must be included in the return.

Refund

We will issue a full or partial refund depending on the return to the same credit card used to purchase the initial order of the returns.

Refund period can take up to ten business days to complete.

Questions? Write us here or visit the Contact Us page on our website.